National Survey results

People in Wales are extremely satisfied with the Welsh NHS and the quality of Welsh schools, but remain concerned about their ability to makes ends meet financially, the National Survey for Wales has revealed.

The National Survey collects robust, detailed information on the views and experiences of people across Wales, on a wide range of topics including wellbeing and satisfaction with public services. The survey, which began in January 2012, involves face to face interviews with around 14,500 people a year. 

The survey reveals people’s views – where zero is ‘extremely bad’ and ten is ‘extremely good’ – on the transport, health, and education systems. The overall rating for health was 6.4, education 6.4 and transport 6.0.  People were also asked to rate their satisfaction with how the Welsh Government is doing its job, and the average rating given was 5.8 – compared to an average score of 4.3 for the UK government and an average of 3.8 for governments across Europe.

The results are the first full-year results.  For the first time, some of the results are available at Local Authority and Local Health Board level. The survey found:

Experience of GP and hospital services

• 96% of people who saw a GP or had a hospital appointment agreed that they were treated with dignity and respect;
• 92% of people were satisfied with the care they received from their GP at their last visit;
• 90% of people were satisfied with the care they received at their last appointment at an NHS hospital.

Schools and parental engagement 

• 92% of parents were satisfied with the primary school their child attended
•  83% were satisfied with the secondary school their child attended.

Personal Finances

• Only 48% of people said they could keep up with all their bills and commitments without any difficulties.

Internet Use

• 73% of households had access to the internet. 
• This equates to approximately 79% of people aged 18 or over having access to the internet at home.